My robotic future

I chatted* Facebook support to get an issue at the day job fixed.

The Facebook support person decides to call me.

I answer the phone and don’t understand a single word.

Another call. The same experience.

Having spoken to a lot of support hotlines, I know the company wants my consent to record the call.

don't be a robot
“Don’t be a robot”

A robot is reading a German text with a strong American accent. I have a Swiss cell phone, live in the German-speaking part of Switzerland, and I am German-speaking. A German message is good.

However, a robot trained on American English will get the pronunciation totally wrong.

It was incomprehensible. Gibberish.

I chat with the Facebook support person. They still want to call me.

I try to press the usual keys, and get in on the 4th or 5th call.

Rather than dissing the robot for not knowing how to pronounce German, I say test your client-facing interfaces and channels. Most people will give up.

*to show I am 199% comfortable using digital.

Published by nchenga

Nchenga-nchenga is my nickname. is my online playground, scrap book, and on-going collection of bookmarks and interesting quotes. Chiperoni is a Malawian term for cold, grey, rainy weather. I am a bridge blogger somewhere between Basel and Blantyre. The opinions and comments expressed here are my own personal opinions and do not represent my employer's view in anyway. So far, this blog is free of advertising or paid articles or similar.

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