Category: tech

  • My robotic future

    My robotic future

    I chatted* Facebook support to get an issue at the day job fixed.

    The Facebook support person decides to call me.

    I answer the phone and don’t understand a single word.

    Another call. The same experience.

    Having spoken to a lot of support hotlines, I know the company wants my consent to record the call.

    don't be a robot
    “Don’t be a robot”

    A robot is reading a German text with a strong American accent. I have a Swiss cell phone, live in the German-speaking part of Switzerland, and I am German-speaking. A German message is good.

    However, a robot trained on American English will get the pronunciation totally wrong.

    It was incomprehensible. Gibberish.

    I chat with the Facebook support person. They still want to call me.

    I try to press the usual keys, and get in on the 4th or 5th call.

    Rather than dissing the robot for not knowing how to pronounce German, I say test your client-facing interfaces and channels. Most people will give up.

    *to show I am 199% comfortable using digital.

  • Social Objects and how they help me to connect

    In a recent offline conversation, I dropped a comment:

    That’s my common social object with so-and-so.

    Me in an informal conversation

    I realized how much this old blog post from the beginnings of blogging has influenced me.

    My observation: If I find a common social object, it helps me re-connect. If I find a common topic, sport, technology, political view, geographic place, hobby, shared past experiences, the depth of interactions changes.

    Sounds obvious.

    As 2020 has changed many social interactions, routines, and aspects. I am curious to see what will return and in which way.

    2020 is a catalyst for changes that started happening already.

    inner courtyard

    I am curious how work will evolve. Language change is an indicator of societal change. I attended a meeting on Friday where one participant said to another:

    I Slack-ed you.

    ironically on a Teams call

    The tools may change. But, the trajectory will probably remain the same.

    Note to myself: My blogger skills are very useful.

    roses
    Photography is a social object
  • Static site generators

    On Hugo: I’ve worked my way thru this Udemy course, which explains the principles:  https://www.udemy.com/build-static-sites-in-seconds-with-hugo/ 

    It’s fun; an alternative to server roundtrips; lots of cool themes to get you started: https://github.com/CodeFreezr/hugo-theme-awards-2018

    hugo
  • Slides: SEO for small business websites

    Here are my slides from my recent Women in Digital talk in Basel. I made them “resource-full” with lots of background links.

    The session was interactive from the start. Lots of questions throughout. Wow. I think the topic hit a nerve.

    Notes:

    SEO for small business websites

    How do you get found in an increasingly busy and complex online search market?
    Are you a small business owner looking to get started with SEO? Already got a site up but the traffic is low? In my presentation I discussed key requirements for a web presence and how to stay focussed.

    Intro

    Be nimble, fast, smart – use your smallness as an advantage

    “Small businesses can compete with large companies if they keep in mind that search engine optimization is a marathon, not a sprint.”

    1) Learn the basics of SEO

    • Read “Intro to SEO” guidelines (MOZ, Backlinko, Google)
    • Take an online course

    2) Do your marketing homework!

    • What segment are you trying to reach?
    • Who is your potential client?
    • What is your core message?
    • How would you present your services/products in a telephone call/face-to-face meeting?
    • What kind of words does your potential client use when referring to your services/products?

    Carry out:

    • Customer Interviews
    • Keyword Research

    See also my previous blog post on SEO for B2B services and products

    3) Does your site match the intended purpose? Does it answer your client’s question?

    Google looks at your site as a whole, as well as on a per-page-basis. Keep in mind that SEO is evolving. There are lots of additional items you need to grapple with.

    • Usability
    • Engagement
    • RankBrain
    • Search Intent
    • Structured Data
    • Voice Search

    4) On-page factors

    • Page title/ meta descriptions
    • Internal links
    • Unique page, url, page title, meta description and content (don’t copy content from other sites or make duplicates of your own)
    • Alt image tag
    • Heading 1 and 2
    • Related terms

    5) Local

    • Claim or create a Google My Business listing.

    I expect Google to offer more local search results, based on location and tailored to smartphone sensor data.

    6) Technical SEO

    In 2018 technical aspects will re-gain importance. Test your page speed. Clean up crawl errors and duplicates.

    • Fast web hosting
    • Page speed – Get rid of bloat in your CMS
    • Make sure pages get indexed – Google Search Console is your friend
    • Minimize of crawl errors

    7) Plan your content

    • Editorial calendar with deadlines
    • Quality content
    • If you have a blog, blog at regular intervals. Freshness is (still) a ranking factor. Blogging helps you to find out what works or what doesn’t

    Text fonts and page layout matter:

    “On an average web page, users read 20% of the words.”

    Include:

    • Heading 2s
    • Bullet lists
    • Images

    8) Promote your site

    • Regular email updates/newsletter, e.g using Mailchimp
    • Content amplification – share on social media (Social Media link isn’t a ranking factor but it helps with getting attention; getting indexed by the Google bot; building a community of followers)
    • Network online and offline – present at barcamps, meetups

    9) Measure. Add improvements. Repeat.

    A page isn’t getting enough traffic? Why? Thin content? Go back and try and figure out why. Test how you can improve? Add Heading 2s. Add an additional paragraph.

    “What kind of web content would you find useful?”

    Ask your clients for website feedback.

    Or if it isn’t working, maybe you’ll need to re-think your marketing approach?

    Links:

    SEO basics for entrepreneurs: Easy tips for optimizing your website

    Small business SEO: Your questions answered

    How to Rank in 2018: The SEO Checklist – Whiteboard Friday

    How Google Gives Us Insight into Searcher Intent Through the Results – Whiteboard Friday

    Free add-on: Answers to the questions on Slides 9 and 10

    Before my talk, I asked some entrepreneurs in my community what SEO questions they have, what challenges they face. Here are some answers of the top of my head:

    Question 1: I don’t want to invent the wheel, so what basics do I need to know about SEO or do myself?

    My answer: I recommend reading Moz’s beginners guide to SEO. If you are publishing your own website content, please read thru the section on on-page ranking factors. On-page changes are the easiest to influence and take care of.

    The other thing to watch out for is that your small business website follows best practises.

    If you are using a content management system, make sure the site is fast. Try to reduce CMS bloat as much as possible.

    Check that each piece of content is accessible via only one URL.

    Duplicate content issues may arise when Google can access the same piece of content via multiple URLs. Without one clear version, pages will compete with one another unnecessarily.

    In developer’s eyes, a page is unique if it has a unique ID in the website’s database, while for search engines the URL is a unique identifier. A developer should be reminded that each piece of content should be accessed via only one URL.

    (Source: Strategic SEO Decisions to Make Before Website Design and Build)

    Plan your site structure. Decide on languages and regions.

    Question 2: What are the top 3 mistakes that I have to avoid?

    My answer: There’s lots of things that can go wrong.

      1. Avoid vague, sprawling websites with lots of sub-menus and thin content, especially if you are a small company. Put your client at the center, instead of your product/department/company achievements. Always ask yourself what search query does my site want to answer, what is the purpose, what keyphrases do my clients use.
      2. Not filling in the page title and meta description tags with a useful summary of your web page. The page title is the first part of your web page that web visitors see in the search engine result pages and it influences your SEO. Yet, very often you see “homepage”. The meta description helps web visitors decide to click on a link or not. On-page SEO is easier to influence and change.
      3. Get the basics up and running. Unstable, flaky web hosting or a broken user experience will hurt your web reputation. And make SEO harder.

     

    Question 3: Is SEO and web design totally connected, or can I outsource this to separate providers?

    My answer: Web design and SEO are connected by the words usability and user experience. Google looks at engagement metrics. If web visitors land on your web page and leave after a split second, despite having good SEO content, then it might be due to your web design. You don’t need to assign design and development to the same provider. The times when designers wanted to use Adobe Flash for their designs are thankfully over. If your website design follows common web design patterns, you’ll be fine. Make sure the fonts are easy to read on different devices

    Question 4: How do I select an SEO provider?

    My answer: Ask lots of questions. Be wary if they promise too much. Discuss your business goals.

    Via Moz here are some questions to ask:

    • What process are you going to use to accomplish my business goals, and why do you use those particular processes?
    • What is your communication and reporting process? How often? What metrics do you report on? How do those match up to the business goals?
    • What do you do when things aren’t working?

    Question 5: How regular should I, or my provider, work actively on the SEO to keep the good results? Or: what is my decay-time?

    My answer: It depends on the purpose of your website. If you are building a webshop or an e-commerce app, you will need to invest a lot more energy, time, resources, and money than if you are a consultant for a service that is highly in demand.

    As a newcomer, you’ll need to build a web reputation.

    If I’m building a consultancy business, I’d start off with blocking off 2 SEO time-slots per week.
    A typical, regular SEO content activity is for instance

      1. writing a new blog post and promoting it within my community
      2. re-visiting a core service page to add a new paragraph

     

    Question 6: Should I do SEO in every language of my website?

    My answer: Yes. Without adequate SEO keyphrase analysis, the translation doesn’t perform well. After translation, you should check and adjust headings and tags to match your primary and related keyphrases.

    Question 7: Is SEO scalable? Meaning: if I have set up my SEO properly, that with every added search word, I have proportionally more results? Or do I have diminishing returns, every time I add a search word, or content improvement? Where do I reach the optimum in money and effect?

    My answer: If you’ve built a good web reputation and found the topics that your clients are interested in, it will get easier. Please note: SEO is a mid-term or long-term investment. There’s a risk that Google will change its algorithm and something that worked 6 months ago may no longer work now. Google is investing heavily into artificial intelligence and in some ways this will level the playing field. I would focus on finding the topics and questions that your clients are looking for. Build a website that helps clients get their jobs done.

    Question 8: How do I measure success with SEO? Proof that it works!

    My answer: This is the huge benefit of digital marketing. It is measurable. Before starting any SEO project, decide on your measure of success and discuss in detail with your SEO provider.

    Again, consider your business goals: What’s the purpose of your website? Do you want to get more contact form submissions? More downloads? More shopping cart submissions? Measure a conversion rate that is important for your business success.

    I would avoid vanity goals like “more traffic”.

    Question 9: What are the content activities I should do that help with better SEO results? Like: weekly blog publication, news items, reposting other people’s content”¦ etc?

    My answer: Blogging is a good way to get started and to find what resonates and what doesn’t. If you have relevant news or if you are attending an event, I would also share these. I’ve moved away from “content curation” (= reposting other people’s content) for B2B purposes. Curating content is time consuming. If you see a piece of content that fits, I would quote it but try to write my own version. Consider other content types such as interviews, videos, audio podcasts. And build good pillar pages on your core topics.

    And once you have created good content, give it as much promotion as your budget and resources allow.

  • #uxcampch 2017 – Some notes

    I attended last Saturday’s #uxcampch in Zürich.

    First talk was on designing screens for HbbTV. 10 Foot UI. Samuel Raymann talked about his project at SRG and designing for TV sets. I liked this project report about design challenges.

    Next, I joined a discussion on digital education. Difficult to summarize in a couple of words. Apparently, even in 2017, there are tonnes of teachers that don’t use digital resources and apps in their teaching plans. At the same time, many students are distracted by very elaborate, leading edge, commercial apps. Educational software publishers could benefit from UX methodology and agile processes. And one attendee suggested UX designers should consider enter the teaching profession.

    Then, there was a session on virtual reality. One hololens and 120 attendees. And very shaky videos as we watched people try out the headset. Conclusion: User interaction is not quite there yet. The hand gestures are quite difficult to learn, it seems.

    I felt this session shows what is happening. Enthusiasts, gamers, early adopters are embracing virtual reality, augmented reality faster than ever before. While at the same time the digital divide is increasing (c.f. educational system). Many of us, normal folks, will be consumers of elaborate marketing and manipulation machines that we don’t know how to program.

    One thing to note is: voice control will become more widespread.

    In many ways the VR session reminded me of shaky holiday videos from long ago. But it’s coming into our daily lives in a big way.

    Other sessions of note:

    Making privacy useable

    Conversational Design

    On design sprints

    Big thank you to the organizers.

  • It always takes longer than you expect

    For future reference:

    (…) the one who is best qualified to make a time estimate (the engineer) isn’t the one who needs it most

    Source: The Software Engineer’s Essential Time Estimation Guide

  • Learning to use Hugo to build websites

    I’m learning how to use Hugo to build websites. I signed up for a Udemy course by Dan Hersham.

    I followed the tip to use Homebrew. And 2 to 3 commands later I had generated a skeleton of a site.

    installing hugo theme

    new hugo site

    Hugo is well-documented and it looks like an exciting alternative to explore.

    It supports TOML, YAML and JSON.

    using hugo to build a webpage

    I still have a couple of lessons to go thru in my Udemy course.

  • Barcamp Bodensee 2016

    Last Saturday I attended Barcamp Bodensee in Konstanz.

    barcamp bodensee

    Here are some brief notes and thoughts on sessions that I attended:

    Ask a digital teen
    Barcamp attendees asked a 15 year old what apps and web services he uses. Youtube, Gaming, TeamSpeak, Discord app, some Whatsapp, Google Calendar. No TV. No Facebook. His school doesn’t allow the use of smartphones on the school grounds.

    Digital strategy for non-profit organizations
    Digital strategy means finding a way to connect CMS and CRM and accounting and payment apps and processes. CiviCRM was recommended; if offers connectors for WordPress and Drupal. There’s an association called “Software für Engagierte” (in German only). QuickBook, Collmex were mentioned for accounting purposes.

    Getting Things Done
    A certified GTD trainer offered an intro to David Allen’s method. Mind like water. Some very useful tips. For example, to do lists aren’t enough. Lists need to be sorted and categorized. Actionable items and next steps instead of just listing the project. Tasks that take less than 2 minutes should be taken care of immediately. Cos it takes more time to get back to these mini-tasks. Related links:

    http://www.taskinator.de/

    http://www.next-action.de/

    Intro to Snapchat
    Useful intro to a social network that is growing fast. The speaker encouraged us to sign up to learn how influencers are using Snapchat for storytelling.

     

    Messaging
    Messaging apps are probably going to change in 2016, c.f. Facebook’s recent announcement. E.g. possibility to order services and buy products via chat like in Asian chat apps, Line and WeChat. We went off on a tangent and collected a comprehensive list of messaging apps….

    all the messaging apps that we could think of

    I’ve learnt a lot at barcamps in the past and recommend attending one or two if you can. The same content will cost you $$$ at a commercial conference and lots more nerves. Barcamps are fun and way more relaxing.

  • Useful check list for your new WordPress site

    I found this list of useful tips on launching a WordPress site:

    Things to watch out for are:

    • fast hosting
    • search-engine optimized theme

    WordPress is working on a new codebase:

    The new WordPress.com codebase, codenamed “Calypso,” moves WordPress.com away from MySQL and PHP. It’s built entirely in JavaScript, and communicates with WordPress.com only using our REST API.

    I don’t know how this will play out for self-hosted sites. You can use Calypso functionality via Jetpack. The benefit, that I read most frequently, is that the Calypso editor is well designed for writers.

    See also:

    What is WordPress Calypso and what does it mean for self hosted sites?

  • Reasons to blog

    I saw this article today on the benefits of blogging:

    1. Blogs refine your thoughts
    2. Blogs reward the creator
    3. Blogs amplify your humanity
    4. Blogs connect us to our tribes
    5. Blogs give introverts a voice
    6. Blogs reward the “new age” publishers
    7. Blogs embrace the experimenters
    8. Blogs accelerate discovery
    9. Blogs open up a world without borders

    I’ve written about the reflective power of writing. E.g. here.

    I bet, there were similar articles about writing ever since writing was invented.

    It’s quite difficult to carve out a space in our multimedia world to sit down and write and reflect and create. Many times I just feel like I am part of the echo chamber. Not adding any value. Not going deep enough.

    One reason to keep your blog going is digital memories.

    The weather was beautiful today. Sunny and warm. I tried to capture the day and hold onto the moment with these snapshots.

    Walking down the stairs:

    Photo

    Crossing the river Rhein at the Kraftwerk:

    hello basel

    This bicycle colour is cool:

    hell-blau

    Looking down:

    muster

    Just like in San Francisco, the fog moved in at around 5 pm:

    der nebel kommt

    Autumn colours:

    leaves

    I am continuing my Vine experiment. Here’s the new water fountain in Riehen Dorf:

    Video isn’t easy. At all. This Coschedule blog post mentions some tools to explore:

    • Video Hance (iPhone)
    • QuickCast (iPhone)
    • ScreenFlow (desktop tool)

    Always a good resource, Hubspot lists video ideas to try out for your business.

    What tools or apps can you recommend? I’m on Android.

    By chance, I learnt that there is an edit function in Vine.

  • Referral traffic from social media has dropped

    I saw this Bufferapp article on declining social media traffic.

    We’ve lost nearly half our social referral traffic in the last year

    I say. No wonder. Everybody is online, creating tonnes of content. Most people are too busy to read, let alone follow so many data streams.

    Many web pages don’t get any traffic at all. A few sites get all the traffic.

    Interesting read. I recommend reading it.

    My tip: don’t share or comment on articles that you haven’t read. Even bots can do that. Be human.

    And. If you do like an article? Comment, share and write a blog post on it.

    If you’re on Facebook and want to see better content, I recommend following Robert Scoble’s advice. The filtering is improving. And this week’s announcement on Facebook Search means we may have a viable alternative to Google Search. At some point in the future.

    Lucky chiperoni.ch. It doesn’t need to grow traffic.

    Have a look at my photos on Flickr.

    walk this way

  • WordPress-y clean-up

    I just deleted over 20 WordPress themes that had accumulated in my wp-content folder. Feeling de-cluttered. I’ve kept Syntax and Underline.

    I’ve also been unlinking tonnes of broken links.

    Next, I need to figure out why comments are not getting thru.

    BTW, there’s a WordPress conf in Zurigo on 19 September.

    I’ve been using WordPress since 2004. 11 years. It’s served me well.

    Is it slow? Is it bloated? Maybe, but you can always work on improving that.

  • Recommended article: “The Web We Have to Save”

    Via T3N, I found this article on the changing web.

    Not sure if we can stop this development, but at least we can raise awareness, and point hyperlinks back to content that we like and cherish.

  • What will an SEO audit be like in 10 years?

    A couple of months ago, I went thru an SEO audit. I wanted to write a blog post to reflect on what I learned. This is my feeble attempt to collect my thoughts and jot down some notes. Where available, I’ve tried to list my source links.

    bagger statt strasse

    What is an SEO audit? In an audit, your website is analyzed and checked (often by an external SEO specialist) to be sure that it complies with SEO best practises.

    football crazy

    12 items to consider:

    1. GWT is your best friend.
      I spent a lot of time working my way thru Google Webmaster Tools, cleaning duplicate title and meta description tags. Duplicate title tags are a negative quality feature for Google. Sources of duplicate title tags are

      • non-translated title tags,
      • content management software settings, e.g. showing the same mono-lingual Drupal view in several website languages.

      GWT is the place to find these. Same for missing title tags. Or meta descriptions that are too short. Or the index status, which shows you how many pages are indexed.

    2. Follow a holistic approach. If you think you’re all set ‘cos you have had your new web design and navigation tested for usability by a user experience expert… Think again. You need to involve SEO early on in your design project. Ask for SEO guidance once you’ve gone thru the card sorting/information architecture steps. Check your designs from an SEO perspective. Write content in close collaboration with your SEO analyst.
    3. Question the SEO impact of new website features.
      Ask your web developers about the SEO side-effects of adding new features and changes. I learnt that website changes to make a website responsive and mobile-friendly may add unintended SEO problems, e.g. ‘cos the changes added a second hidden navigation which Google cannot identify yet.
    4. Ignore SEO noise.
      A lot of the SEO advice that you read on the web is blabla. Avoid link-bait. Hearsay. Look for reputable sources and SEO specialists that really know their field.
    5. Use the hreflang tag on multilingual websites.
      Add rel="alternate" hreflang=x on all web pages.
    6. Check the correct usage of heading tags.
      Use only one h1 per page. Keep the order h2, h3, or h4. Don’t jump to an h3 after using an h1.
      Check thru the design elements (e.g. navigation, footer, search button, contact form heading, teaser text blocks, or similar for hidden h1s or h2s).
    7. Improve h1 content.
      A heading 1 should provide a good summary of what to expect on the web page. Include keywords.
    8. Internal linking.
      Add relevant internal links. Add an on-page sitemap. Use footer links for important landing pages, not to repeat the navigation. Never use any hidden sub-page menus. Make sure you use dropdown menus that can be parsed by Google.
    9. Clean up any 302 redirects that may have been added by the content management system.
    10. Repair or replace all internal broken links. Tool tip: I used Integrity for Mac.
    11. Page speed matters.
      Check Google Page Speed Insight to improve the loading time of your site.
    12. Check the XML sitemap.
      The XML sitemap should only include pages with status code 200. Use the real, final URL in the XML sitemap, not the CMS page ID.

    10 years plugin

    What will an SEO audit look like in 10 years? That is an intriguing question. I have no idea which way SEO will go. My guess is as good as yours. I do know that SEO is getting quite complex. And may even be replaced by *something* entirely new. If you are a website manager, my advice is to dig in and ask lots of questions.

    Look at all aspects. Take a holistic approach. Try to form a cross-functional team (designer, ux researcher, web developer, SEO expert, content writer).

    ready mix for mandasi

    If you do search on Google, remember the search engine result on page 1 is not necessarily the best content, but the best optimized content. Use Google search operators to get you off the beaten track. And there are alternatives like DuckDuckGo and Wolfram Alpha, which we should support more to avoid monopoly and manipulation.

    Related links

    GWT resources:
    http://www.lunametrics.com/blog/2014/05/21/how-to-use-google-webmaster-tools-for-seo/

    On-page factors:
    https://moz.com/learn/seo/on-page-factors

    Duplicate content:
    http://www.hobo-web.co.uk/duplicate-content-problems/
    https://support.google.com/webmasters/answer/66359?hl=en

    How to carry out a content audit:
    https://moz.com/blog/content-audit-tutorial

    Technical Site Audit Checklist: 2015 Edition:
    https://moz.com/blog/technical-site-audit-for-2015

    Disclaimer:
    All mistakes are my own. Please let me know if I got something really wrong. I’m here to learn. These notes help me to reflect and learn.

  • Notes and photos from #UXcampch

    Some notes and photos from Saturday’s UX camp in Zürich:

    Adrian Sameli took us thru the process of building infographics. His tip on tools to use: Excel and Adobe Illustrator. He tried one or two infographic tools but didn’t like them much. In the discussion we looked at d3js.org.

    d3js.org data-driven documents

    Next, I attended a session on atomic design. Design systems not pages.
    Developers need to agree early on with designers on the semantics of the smallest, small and medium building blocks. These then are used in templates to build pages.

    Brad. Frost. Who?

    Background reading: Atomic design by Brad Frost.

    The discussion after the presentation got straight to the daily challenges. Questions like

    • How do you get developers to use the existing pattern? Nobody reads documentation. In an ideal world, developer and designer sit in the same room and discuss the initial elements and define the markup. In real life the UX team may be much smaller than the developer team and might be geographically distributed, etc.
    • Is anybody using Pattern Lab in real-life projects? Very few projects get paid to build a pattern library. Pattern Lab is really more for larger projects due to the effort involved. How can this be improved?

    Next, I listened to Simone Reichlin talk about the RITE method vs traditional user tests.

    Main idea: Often you see some obvious problems in your UX design after your first or second test person. Instead of going thru the whole test with the remaining test participants, change the prototype with your improvement between tests. And then continue testing your changed prototype.
    Main requirement: Designer needs to watch the user test. This shortens discussion time afterwards.
    Tools used: Sketch and inVision.

    Don’t change too much. Follow Medlock’s classification.

    Want to try RITE? Start with the traditional method first. Only use RITE after you have gained some experience in carrying out user tests.

    Next:
    A very good session by Vincent van der Lubbe on creating space in conversations. And we even got a reference sheet to take home. The hard part is putting this into practise.

    listening to Vincent at @uxcampch

    Fidel Thomet presented his B.A. project, Flaneur.io. It’s a Chrome extension to capture digital findings in form of text fragments gathered while browsing the web.

    Information Flaneur = Flanieren in grossen Datenmengen

    We briefly looked at Marian Dörk’s PivotPaths. This podcast by datastori.es was recommended.

    Unknown, useless fact about me:
    Once upon a time, I had to write a uni term paper on Walter Benjamin and Paris in the 19th Century.

    My snapshots are on Flickr.

    Disclaimer:
    All mistakes are my own. Please let me know if I got something really wrong. I’m here to learn. These notes help me to reflect and learn.

  • Secure Email

    I’ve signed up for Protonmail.ch:

    And I noticed another company called Tutanota:

    I think this is a great development. Instead of trying to get people to use PGP… maybe this will catch on.

    Try and get an account!

    Update, 5 May 2015:
    There’s another company in this space called Lavaboom.

  • Card sorting

    For future reference.

    I just quickly wanted to post a useful background link on card sorting that I found today on Smashing Magazine.

    Improving Your Information Architecture With Card Sorting: A Beginner’s Guide

  • UX and Scrum

    For future reference:

    UX Oxford: Roman Pichler on “UX and Scrum: How do UX and Scrum fit together?” from Oxford Computer Consultants on Vimeo.

    Via UX and Scrum.

    It’s good to see some discussion of this topic.

    It’s a challenging topic. Especially if you have a distributed team with team members in different geographic areas and time zones.

    If you prepare designs too far in advance, there’s a high probability that the feature will evolve and change. The designs you make are outdated by the time the developers get there. And all you’re doing is creating waste.

    If you’re designing too close to a sprint (e.g. in the week before it will be implemented), there is a high risk that the designer and UX questions show what’s missing in the user story. This starts discussions with the product owner and other stakeholders. In my experience, it’s the wireframes and the screens that trigger more and deeper responses and discussions from product owners and project leaders, compared to their own written business requirements.

    In general, the UX discussion gets very difficult if there is not enough information on the end-user and how they will use the app; no direct access to real clients for questions and surveys.

  • HTML5 link re-surfaces

    It’s fun when a fave re-surfaces an old tweet of yours about an HTML5 template.

    HTML5 projects:
    I’m currently working on building a small website based on a template by HTML5 Up. Progress is somewhat slow.

    Before I tried Aerial. And Parallelism.

    HTML5Bones looks useful.

  • #POSSE: A clickable demo of my simple #indieweb blog

    Here’s a simple example how you can publish your content on your own site and syndicate elsewhere (POSSE):

    1. I posted a boring flower snapshot into my self-hosted WordPress (WP) blog.
    2. WP posted the entry to Twitter using WP plugins Hum and Publicize
    3. One of my Twitter followers replied to my tweet.
    4. Using Webmention, the tweet showed up in my WP comment moderation loop.
    5. After I approved it, the tweet shows up as a comment in the corresponding WP entry.

    As you can see, there are some formatting issues with the emoticons and the image link isn’t displaying correctly.

    And to begin with I had some other WP plugins interfering with the Webmention plugin and no idea why it wasn’t working.

  • Content first

    Last Saturday I attended UX camp Switzerland. A very good event to learn about user experience, human-centered design, usability testing, MVP and prototyping tools.

    Talks I listened to:

    Stefanie Klekamp presented lots of background info on the Think Aloud usability testing method. Which I found useful. She explained the theories behind the method and also pointed to the research and shortcomings of the test. Shortcomings such as confirmation bias and evaluator effect. She briefly touched on Hawthorne effect, Rosenthal effect, primacy recency effect, hindsight bias. Practical tips for your next Think Aloud user test:

    1. Carry out a SWOT analysis of the website or app that you are testing beforehand.
    2. Take simple notes immediately.

    Overall conclusion: Think Aloud user tests are a good practical method to test websites and apps early and often.

    Next, I attended a talk by Tobias Günter called “Texter sind die besseren Designer” (in English: “Copywriters are the better designers”). His message was: We spend lots of time and resources on design and programming our web apps, but the content itself is often an afterthought. It’s reflected in the words we use: “Texte abfüllen”. Often there’s no content plan to begin with. Concept work is often based on “Lorem ipsum” dummy texts. If you consider the slogan “mobile first”, it should really be “content first”. Content is the reason people visit a website, or install an app in the first place. Often, content is not developed for mobile devices. Some copywriting guidelines to consider:

    • Keep it simple – only 1 thought per sentence
    • Add sub-headings
    • Add structure
    • Add some redundancy and repetitions
    • Add a focal point for images

    Some further tools mentioned to improve content development:

    1. Develop your content page as if there is no start page and no website hierarchy
    2. Develop your content as if there is no navigation, header, footer, sidebar
    3. Think of URLs as verbs
    4. Test your texts
    5. Develop your texts iteratively; continuously improve your content

    A good discussion followed. Every content page should be considered as being a landing page on its own. New developments include dynamic navigation entries depending on the content page I arrive at as a reader

    Some web agencies now carry out a content audit of existing and new content. I found a related presentation on Slideshare after the talk:

     

    Next, Samuel Frischknecht talked about minimum viable product (MVP) and presented some real-life client examples. He referred to a book called Lean UX by Jeff Gothelf. The lean process is

    1. Declare an assumption
    2. Create a MVP
    3. Run an experiment
    4. Collect feedback and carry out research

    The book looks interesting and maybe it will answer some of my open questions on Scrum and design.

     

    I attended more talks in the afternoon, but my ability to take notes decreased rapidly. I was tired.

    Conclusion:
    UXcamp was good. Many thanks to the organisers and sponsors. A good way to catch up on new developments and learn about a topic in one day.

    Disclaimer:
    All mistakes are my own. Please let me know if I got something really wrong. I’m here to learn. These notes help me to reflect and learn.

  • Quote of the day #SEO

    Social media isn’t reaching people like it used to.

    via The New Emphasis On Link Building: What's Behind It And How To React.

    Back to link building? Probably.

    Read this advice:

    The best way to have your website rank higher is to make it better for your users. Being better requires that your website is one or some of these types of things in comparison to your competitors”¦

    • more useful
    • more simple
    • more comprehensive
    • more funny
    • solve problems quicker or more effectively
    • more visually stunning