{"id":7959,"date":"2022-08-02T23:29:00","date_gmt":"2022-08-02T21:29:00","guid":{"rendered":"https:\/\/chiperoni.ch\/wordpress\/?p=7959"},"modified":"2024-12-31T15:42:42","modified_gmt":"2024-12-31T14:42:42","slug":"my-robotic-future","status":"publish","type":"post","link":"https:\/\/chiperoni.ch\/wordpress\/2022\/08\/my-robotic-future\/","title":{"rendered":"My robotic future"},"content":{"rendered":"\n

I chatted* Facebook support to get an issue at the day job fixed. <\/p>\n\n\n\n

The Facebook support person decides to call me.<\/p>\n\n\n\n

I answer the phone and don’t understand a single word.<\/p>\n\n\n\n

Another call. The same experience.<\/p>\n\n\n\n

Having spoken to a lot of support hotlines, I know the company wants my consent to record the call. <\/p>\n\n\n\n

\n\"don't<\/a>\n<\/div>
“Don’t be a robot”<\/figcaption><\/figure>\n\n\n\n

A robot is reading a German text with a strong American accent. I have a Swiss cell phone, live in the German-speaking part of Switzerland, and I am German-speaking. A German message is good. <\/p>\n\n\n\n

However, a robot trained on American English will get the pronunciation totally wrong. <\/p>\n\n\n\n

It was incomprehensible. Gibberish. <\/p>\n\n\n\n

I chat with the Facebook support person. They still want to call me. <\/p>\n\n\n\n

I try to press the usual keys, and get in on the 4th or 5th call.<\/p>\n\n\n\n

Rather than dissing the robot for not knowing how to pronounce German, I say test your client-facing interfaces and channels. Most people will give up. <\/p>\n\n\n\n

*to show I am 199% comfortable using digital. <\/em><\/p>\n

<\/div>","protected":false},"excerpt":{"rendered":"

I chatted* Facebook support to get an issue at the day job fixed. The Facebook support person decides to call me. I answer the phone and don’t understand a single word. Another call. The same experience. Having spoken to a lot of support hotlines, I know the company wants my consent to record the call. […]<\/p>\n","protected":false},"author":2,"featured_media":5932,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"mf2_syndication":[],"jetpack_post_was_ever_published":false,"footnotes":""},"categories":[1,19,9],"tags":[857,840,856],"class_list":["post-7959","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general","category-german","category-tech","tag-language","tag-language-learning","tag-robot-language"],"jetpack_featured_media_url":"https:\/\/chiperoni.ch\/wordpress\/wp-content\/uploads\/2014\/05\/hype_large.jpg","jetpack_shortlink":"https:\/\/wp.me\/p1LJxC-24n","_links":{"self":[{"href":"https:\/\/chiperoni.ch\/wordpress\/wp-json\/wp\/v2\/posts\/7959","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chiperoni.ch\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/chiperoni.ch\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/chiperoni.ch\/wordpress\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/chiperoni.ch\/wordpress\/wp-json\/wp\/v2\/comments?post=7959"}],"version-history":[{"count":1,"href":"https:\/\/chiperoni.ch\/wordpress\/wp-json\/wp\/v2\/posts\/7959\/revisions"}],"predecessor-version":[{"id":7960,"href":"https:\/\/chiperoni.ch\/wordpress\/wp-json\/wp\/v2\/posts\/7959\/revisions\/7960"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/chiperoni.ch\/wordpress\/wp-json\/wp\/v2\/media\/5932"}],"wp:attachment":[{"href":"https:\/\/chiperoni.ch\/wordpress\/wp-json\/wp\/v2\/media?parent=7959"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/chiperoni.ch\/wordpress\/wp-json\/wp\/v2\/categories?post=7959"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/chiperoni.ch\/wordpress\/wp-json\/wp\/v2\/tags?post=7959"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}