You are not the user

Via the #confluencecon hashtag, I found some good background articles (thank you @ruthburr, @danlovejoy for tweeting).

Take the time to understand your user. It will decrease the risk of creating an an unfavorable experience and give you an opportunity to turn them into your greatest advocate.

A reminder of research tools that I can use to learn more about the people that will use a website or app is provided in this article.

Above all else, there is no excuse for designing based off assumptions—in the immortal words of Jakob Nielsen: “Leaving the user out is not an option.”

Some new marketing tools mentioned in this slide deck by @ipullrank and a call to understand marketing technology:

Some new tools mentioned in the slides above:







Helmet hair

One of my favourite jokes is to walk into the office and complain about helmet hair. I keep saying that I’ll write a confessional book how bicycle helmets ruined my hairdo and life.

I found some stats that show helmet hair is an issue for some bicycle commuters:

Body image issues and appearance accounted for a huge percentage of women who are reluctant to cycle to work. 28% said they didn’t want to arrive at the office sweaty, 19% said they were too self-conscious while 25% in total cited unmanageable hair and helmet hair as the main barrier.

I enjoy my bicycle commute too much to worry about my hair.

velo helm

The reasons to wear a bicycle helmet outweigh the disadvantages by far:

  1. It offers some protection of your brain in case of a bicycle accident.
  2. If you ever have a bicycle accident, you can answer the most common question with “Yes, I was wearing a bicycle helmet”.
  3. Today’s helmets are lightweight and look sporty.
  4. You can have endless conversations on helmet models, which model is the best, and how to wear the helmet correctly.
  5. You can make jokes about helmet hair.

Complimentary link:
I found a link on the history of bicycle helmets. And wearing a helmet is quite a recent development.

velohelm oder beten

Email Growth Hacks

I read this Forbes article on email subscription growth:

5 Email Growth Hacks From Someone Who Amassed A List of 750,000

  1. Optimize your top pages
  2. Rock the bonus content
  3. Create email-based courses and recycle content
  4. If you don’t ask, you won’t get
  5. Have one core goal, and reverse engineer it.


Two sites that I read regularly – Moz and Hubspot – analyzed and wrote about their own blog post frequency.

Quality vs. Quantity: A 6-Month Analysis of the Age-Old Blogging Debate

Raising the Bar: A Publishing Volume Experiment on the Moz Blog

I am stunned. Flabbergasted.

How will small and medium-sized enterprises thrive in such a content marketing world?

High quality and high frequency.

My prediction has always been that we will return to media empires with gatekeepers guarding the entrances.

Citizen journalists and bloggers will only get a voice when the gatekeepers choose to let them.